Shipping Policy


We ship internationally and ship all products with the same rate of 1200 Yen (about  10 USD ) for all international deliveries to keep it simple for everyone. The actual EMS fee is above this rate, but we'd like to give back some of what we save by your purchasing directly from us. Shipping is 500 Yen for all domestic orders. We will email you of the shipping date within 5 days of you placing the order. We will notify you of the EMS tracking number once the shipment is made.

国内 - Japan


We use Yamato delivery service or Japan Post.

海外 - International


We use EMS for international shipping.

郵送のお約束  Shipping Policy :


 郵送物の紛失・未着   If items do not arrive


Chromatope does not bear responsibility for missing or undelivered items after handing over the parcel to the delivery company. If the parcel is sent back to Chromatope due to failure to accept the shipment on the customer's part, we will resend the item upon the customer paying the necessary reshipment fee.

郵送物の破損  In case of damage


Please email us within 3 days of arrival if there is any damage to the product with photos so we could work out a suitable arrangement to meet both parties needs and come to an agreement regarding refunds or credit in the shop.  



Chromatope is not responsible for any customs tax.